Need to return an item? Not a problem.
We accept returns of all items which have not been used.
Please contact us via email@example.com to arrange a return.
We're extremely confident in our products quality & our aftercare service. Our Lifetime Guarantee which applies to every SHO product is a true representation of this faith.
Our Lifetime Guarantee is ultimately our promise that if you have a problem with a product we will find a solution for you.
Our fantastic customers are the most important part of our business and we guarantee we'll be there for you during your journey with us.
How Long Is "Lifetime"?
Lifetime refers to the estimated lifetime of the product.
We estimate our products lifespan as follows:
- Original & Original 2.0 - 4 years
- Fortis - 4 years
- Pacto - 4 years
- Calix - 4 years
- Food Flask - 4 years
- Accessories - 2 years
Our guarantee covers against manufacturing defects.
- Broken or leaking lids
- Bottles or flasks which have lost their insulating properties
- Rattling bottles or flasks
Is Accidental Damage Or Wear And Tear Covered?
Unfortunately we cannot cover accidental damage or wear and tear of your SHO products.
Why Do I Need To Register?
We need your details to cross register with our records from various sales channels.
I've Got A Broken Product, How Do I Get Help?
Easy Peasy. Simply email our lovely team at firstname.lastname@example.org
Guarantee claims will only be approved by SHO if the product was purchased from an authorised distributor in brand-new condition. The Lifetime Guarantee only covers manufacturing defects and does not include damage or defects of any SHO product caused by improper use of the product, damage caused by cleaning, disassembly or modifications, or damage or defects caused by wear and tear, abuse, fire or acts of god.