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Delivery

We offer different delivery speeds:

UK

  • Free Delivery - Royal Mail Tracked 48 (2-3 Days)
  • Fastest Delivery - Royal Mail Tracked 24 (1-2 Days) - £1.99 to £2.99

USA

  • Free Delivery - Royal Mail International Tracked - (5 Days)

Germany, France, Ireland, Italy, Spain

  • Free Delivery - Royal Mail International (2-4 Days) - Over €22 Spend
  • Fastest Delivery - Royal Mail International Expedited (1-2 Days) - €16,50
  • Standard Delivery - Royal Mail International (2-4 Days) - €4,50

*You may be charged import duties and taxes by your local customs authority when your parcel is received into your country.

Rest of Europe

  • Free Delivery - Royal Mail International (2-4 Days) - Over €22 Spend
  • Fastest Delivery - Royal Mail International (1-2 Days) - €22,50
  • Standard Delivery - Royal Mail International Tracked (2-4 Days) - €4,50

*You may be charged import duties and taxes by your local customs authority when your parcel is received into your country.

Australia

  • Free Delivery - (5-14 Days) - Over $180 Spend
  • Standard Delivery - $27 (5-14 Days)
  • Fastest Delivery - $45 (1-3 Days)

    When Will My Order Be Dispatched?

    We aim to dispatch orders within 1-2 working days of receiving your order.

    Guarantee

    Returns

    Need to return an item? Not a problem.

    We accept returns of all items which have not been used. 

    Please contact us via support@shonline.co.uk to arrange a return. 

    Lifetime Guarantee

    We're extremely confident in our products quality & our aftercare service. Our Lifetime Guarantee which applies to every SHO product is a true representation of this faith.

    Our Lifetime Guarantee is ultimately our promise that if you have a problem with a product we will find a solution for you.

    Our fantastic customers are the most important part of our business and we guarantee we'll be there for you during your journey with us.

    How Long Is "Lifetime"?

    Lifetime refers to the estimated lifetime of the product.

    We estimate our products lifespan as follows:

    • Original & Original 2.0 - 4 years
    • Fortis - 4 years
    • Pacto - 4 years
    • Calix - 4 years
    • Food Flask - 4 years
    • Accessories - 2 years

    What's Covered?

    Our guarantee covers against manufacturing defects.

    For example:

    • Broken or leaking lids
    • Bottles or flasks which have lost their insulating properties
    • Rattling bottles or flasks

    Is Accidental Damage Or Wear And Tear Covered?

    Unfortunately we cannot cover accidental damage or wear and tear of your SHO products.

    Why Do I Need To Register?

    We need your details to cross register with our records from various sales channels.

    I've Got A Broken Product, How Do I Get Help?

    Easy Peasy. Simply email our lovely team at support@shonline.co.uk

    Further Details

    Guarantee claims will only be approved by SHO if the product was purchased from an authorised distributor in brand-new condition. The Lifetime Guarantee only covers manufacturing defects and does not include damage or defects of any SHO product caused by improper use of the product, damage caused by cleaning, disassembly or modifications, or damage or defects caused by wear and tear, abuse, fire or acts of god.

     

    Don't forget to add...

    SHO Stainless Steel Straw Pack

    SHO Accessory

    £6.99

    SHO Brush

    SHO Accessory

    £6.99

    SHO Flexi

    reusable mug

    SHO Flexi

    reusable mug

    The Flexi is our brand new reusable mug. Ideal for keeping your morning tea or coffee hot for hours.

    Available to personalise with a name or message.

    SHO Flexi

    reusable mug

    In stock
    RRP: By buying direct you get the best possible price
    Price:
    Free UK Delivery

    THE ULTIMATE REUSABLE MUG

    Keeps Tea/Coffee Piping Hot For 4 Hours

    Keeps Drinks Cold For 8 Hours

    Won't Condensate Or Sweat

    18/8 Stainless Steel & Lifetime Guarantee

    BPA Free & EU Safety Tested

    Over 10% SHO Profits Donated To Charity

    4 Hours Hot &
    8 Hours Cold
    Using SHO Vacuum Technology, this mug will keep your tea or coffee hot for hours. No more coming back to a cold cuppa!
    Quality, Safe &
    Durable
    The Flexi is crafted from Premium 18/8 (304) Stainless Steel and coated in tough and durable powder coated paint. It is BPA Free and has been EU Safety Tested.
    Perfect For
    Outdoors
    Looking for the perfect picnic mug? We've got you covered.
    Reviews