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Item
Quantity
Price

Delivery

We offer different delivery speeds:

UK

  • Free Delivery - Royal Mail Tracked 48 (2-3 Days)
  • Fastest Delivery - Royal Mail Tracked 24 (1-2 Days) - £1.99 to £2.99

USA

  • Free Delivery (Spend over $35) - 5-7 Days
  • Standard Delivery - $6.80 - 5-7 Days
  • Expedited Delivery - $17.80 - 1-2 Days

Germany, France, Ireland, Italy, Spain

  • Free Delivery - Royal Mail International (2-4 Days) - Over €22 Spend
  • Fastest Delivery - Royal Mail International Expedited (1-2 Days) - €16,50
  • Standard Delivery - Royal Mail International (2-4 Days) - €4,50

*You may be charged import duties and taxes by your local customs authority when your parcel is received into your country.

Rest of Europe

  • Free Delivery - Royal Mail International (2-4 Days) - Over €22 Spend
  • Fastest Delivery - Royal Mail International (1-2 Days) - €22,50
  • Standard Delivery - Royal Mail International Tracked (2-4 Days) - €4,50

*You may be charged import duties and taxes by your local customs authority when your parcel is received into your country.

Australia

  • Free Delivery - (5-14 Days) - Over $180 Spend
  • Standard Delivery - $27 (5-14 Days)
  • Fastest Delivery - $45 (1-3 Days)

    When Will My Order Be Dispatched?

    We aim to dispatch orders within 1-2 working days of receiving your order.

    Guarantee

    Returns

    Need to return an item? Not a problem.

    We accept returns of all items which have not been used. 

    Please contact us via support@shonline.co.uk to arrange a return. 

    Lifetime Guarantee

    We're extremely confident in our products quality & our aftercare service. Our Lifetime Guarantee which applies to every SHO product is a true representation of this faith.

    Our Lifetime Guarantee is ultimately our promise that if you have a problem with a product we will find a solution for you.

    Our fantastic customers are the most important part of our business and we guarantee we'll be there for you during your journey with us.

    How Long Is "Lifetime"?

    Lifetime refers to the estimated lifetime of the product.

    We estimate our products lifespan as follows:

    • Original & Original 2.0 - 4 years
    • Fortis - 4 years
    • Pacto - 4 years
    • Calix - 4 years
    • Food Flask - 4 years
    • Accessories - 2 years

    What's Covered?

    Our guarantee covers against manufacturing defects.

    For example:

    • Broken or leaking lids
    • Bottles or flasks which have lost their insulating properties
    • Rattling bottles or flasks

    Is Accidental Damage Or Wear And Tear Covered?

    Unfortunately we cannot cover accidental damage or wear and tear of your SHO products.

    Why Do I Need To Register?

    We need your details to cross register with our records from various sales channels.

    I've Got A Broken Product, How Do I Get Help?

    Easy Peasy. Simply email our lovely team at support@shonline.co.uk

    Further Details

    Guarantee claims will only be approved by SHO if the product was purchased from an authorised distributor in brand-new condition. The Lifetime Guarantee only covers manufacturing defects and does not include damage or defects of any SHO product caused by improper use of the product, damage caused by cleaning, disassembly or modifications, or damage or defects caused by wear and tear, abuse, fire or acts of god.

     

    Don't forget ...

    SHO Original 2.0 Kids

    SHO Original 2.0 Kids

    Free UK Delivery

    SHO Original 2.0 Kids

    In stock

    Due to very high demand, our Kids Bottles are currently out of stock - preorder for despatch in early January.

    Please note: if you order 2 or more items from us at the same time they will be sent together. This means we will wait until your full order is available and in-stock to despatch it. If you'd like to have the in-stock item shipped first, please make separate orders.

    BRAND NEW - Limited edition artist designed patterns on our Original 2.0 reusable water bottle. Perfect for the little ones in your life!

    Add an additional straw lid for sipping by clicking on the "Lid" tab.

    Please note, you will receive the original lid with the bottle when ordering a straw lid - you'll get both!

    The straw lid is not 100% leak proof, please keep your SHO Bottle upright when using. Heat retention whilst using alternate lids may vary. 

    Why Choose our water bottle?

    • Keeps Water Ice
      Cold For 24 Hours

    • Keeps Tea/Coffee
      Piping Hot For 12 Hours

    • 100% Leak Proof
      & Won't Condensate

    • 18/8 Stainless Steel
      & Lifetime Guarantee

    • BPA Free
      & EU Safety Tested

    • Over 10% SHO Profits
      Donated To
      Charity

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