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Item
Quantity
Price

Delivery

We offer different delivery speeds:

UK

  • Free Delivery (Royal Mail 48) - 2-3 Working Days (Free > £15 Spend) 
  • Standard Delivery (Royal Mail 48) - 2-3 Working Days (£1.99) 
  • Tracked Delivery (Royal Mail Tracked 48) - 2-3 Working Days (3.99)
  • Priority Delivery (Royal Mail Tracked 24) - 1-2 Working Days (£5.49)
  • Expedited Delivery (DPD Next Day) - 1 Working Day (£6.99)

Germany, France, Ireland, Italy, Spain

  • Free Priority Delivery - 3-5 Working Days (Over £50 Spend)
  • Priority Delivery - 3-5 Working Days (£6.99)

Rest of Europe

  • Free Delivery - 7-14 Working Days (Over £65 Spend)
  • Standard Delivery - 7-14 Working Days (£6.99)

Australia

  • Standard Delivery - £15.00 - 7-14 Working Days
  • Expedited Delivery - £25.00 - 1-3 Working Days
  • Free Delivery (Spend over £100) - 7-14 Working Days

When Will My Order Be Dispatched?

We aim to dispatch orders within 1 day of receiving your order.

Guarantee

Returns

Need to return an item? Not a problem.

We accept returns of all items which have not been used. 

Please contact us via support@shonline.co.uk to arrange a return. 

Lifetime Guarantee

We're extremely confident in our products quality & our aftercare service. Our Lifetime Guarantee which applies to every SHO product is a true representation of this faith.

Our Lifetime Guarantee is ultimately our promise that if you have a problem with a product we will find a solution for you.

Our fantastic customers are the most important part of our business and we guarantee we'll be there for you during your journey with us.

How Long Is "Lifetime"?

Lifetime refers to the estimated lifetime of the product.

We estimate our products lifespan as follows:

  • Original & Original 2.0 - 5 years
  • Fortis - 5 years
  • Sports - 5 years
  • Food Flask - 5 years
  • Accessories - 2 years

What's Covered?

Our guarantee covers against manufacturing defects.

For example:

  • Broken or leaking lids
  • Bottles or flasks which have lost their insulating properties
  • Rattling bottles or flasks

Is Accidental Damage Or Wear And Tear Covered?

Unfortunately we cannot cover accidental damage or wear and tear of your SHO products.

Why Do I Need To Register?

We need your details to cross register with our records from various sales channels.

I've Got A Broken Product, How Do I Get Help?

Easy Peasy. Simply email our lovely team at support@shonline.co.uk

Further Details

Guarantee claims will only be approved by SHO if the product was purchased from an authorised distributor in brand-new condition. The Lifetime Guarantee only covers manufacturing defects and does not include damage or defects of any SHO product caused by improper use of the product, damage caused by cleaning, disassembly or modifications, or damage or defects caused by wear and tear, abuse, fire or acts of god.

 

Don't forget ...

SHO Fortis Lids

£3.99

Personalise your SHO Fortis with our range of alternative lids. For easy sipping, take a look at our Sipper Lid. If you’re on the go, the Sipper lets you have a nice refreshing drink without having to unscrew the lid each time. Or, if you want something that makes your Fortis easier to handle, the Carrier Lid might be worth adding to your cart!

P.S. Please note, the sipper lid is not 100% leak proof, please keep your Fortis upright when using the sipper. Heat retention whilst using alternate lids may vary. 

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